Shipping policy

Shipping Policy

Thank you for shopping with Coreva! Below you'll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped and you'll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: 7–14 business days

  • Priority Express Shipping (Insured): 5–10 business days

Please note: delivery times are estimates and may vary due to customs delays, carrier issues, or high-demand periods.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Occasional promotions may include free shipping, which will be clearly stated.

Tracking Information

Once your order ships, you'll receive an email with a tracking number. Please allow 24–72 hours for tracking updates to appear. If tracking shows “delivered” but you haven't received your package, please see “Lost or Delayed Packages” below.

Address Accuracy

Please make sure all shipping information is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you need to change your address, contact us at contact.buycoreva@gmail.com within 24 hours of placing your order. We'll do our best to update it before the order is processed, but once an order has shipped we can no longer make changes.

International Shipping

We ship internationally. Customers are responsible for any customs duties, taxes, or fees imposed by their country. Customs delays are outside of our control.

Lost or Delayed Packages

We want every order to arrive, and we stand behind your purchase.

  • Package hasn't arrived and tracking isn't updating: If your order hasn't arrived within 20 business days of your order date and tracking shows no delivery, contact us at contact.buycoreva@gmail.com. We'll open an investigation with the carrier. If the package is confirmed lost in transit, we'll send a replacement or issue a refund. This applies to all orders, whether or not you selected insured shipping.

  • Tracking shows “delivered” but you didn't receive it: First, please check around your delivery location and with household members or neighbors, and allow 48 hours, as carriers sometimes scan packages as delivered early. If it still hasn't appeared, contact us and we'll help you file a claim with the carrier and work toward a resolution. Because the carrier has confirmed delivery to your address, these cases are reviewed individually at our discretion.

  • Priority Express (Insured) orders receive expedited handling on any lost-package claim.

Refunds & Shipping

  • Original shipping fees are non-refundable, except when an order is defective, damaged, or shipped in error — in those cases we cover the full cost, including shipping.

  • For full details on returns and refunds, please see our Return & Refund Policy.

Contact Us

Questions about shipping? Email us at contact.buycoreva@gmail.com.

Support Hours: Monday–Friday, 9 AM–5 PM (EST).